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Forum Discussion

imsharmaine20's avatar
imsharmaine20
Explorer | Level 3
2 years ago

File doesn't move over after lead conversion in Salesforce

I have a Lead with files in Dropbox, and when I convert it to Account, Opportunity, or Contact record, the file doesn't move over to the new record's Dropbox.
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the clarification imsharmaine20 

 

May we reach out via email to  have a further look internally at this point?

imsharmaine20's avatar
imsharmaine20
Explorer | Level 3
2 years ago

Yes, please contact me via email. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey imsharmaine20! Please check your email address, and reply back to my message, when you get some free time. 

     

    Cheers.

    • cloudtal's avatar
      cloudtal
      New member | Level 2
      10 months ago

      We have the same issue, it would be useful if the solution could be added the knowledge base, this a very common use case.

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