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Forum Discussion
Dolphin_R
6 years agoNew member | Level 2
How do I fix a 'Word cannot open the document: user does not have access privileges' error?
I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
- 6 years ago
Resolved it with a restart. Thanks again
Walter
6 years agoDropbox Staff
Hey there Dolphin_R - sorry to hear about this.
Can you please send me a screenshot of the exact error mesage you get so I can investigate further?
While you're at it, what is the desktop app on your computer stating at the moment? Is it 'Up to date' or still syncing?
Any additional information you can provide will be much appreciated!
- Dolphin_R6 years agoNew member | Level 2
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