We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Dolphin_R's avatar
Dolphin_R
New member | Level 2
6 years ago

How do I fix a 'Word cannot open the document: user does not have access privileges' error?

 I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
Desktop
Error Messages
Microsoft
Microsoft Office
Third Party Integrations
  • Dolphin_R's avatar
    Dolphin_R
    6 years ago

    Resolved it with a restart. Thanks again

Dolphin_R's avatar
Dolphin_R
New member | Level 2

Dolphin_R's avatar
Dolphin_R
New member | Level 2
6 years ago

Thanks Walter. I have uploaded the screenshot. I am not sure about the status of the App (I just access it via Finder menu). Thanks for any advice. 

  • Dolphin_R's avatar
    Dolphin_R
    New member | Level 2
    6 years ago

    Resolved it with a restart. Thanks again

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi kjjones; sorry for the late reply.

       

      If you're still having issues with this, could you post a screenshot of any error(s) you might be getting so we can have a visual too?

       

      Thanks! 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!