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Forum Discussion

Dolphin_R's avatar
Dolphin_R
New member | Level 2
6 years ago

How do I fix a 'Word cannot open the document: user does not have access privileges' error?

 I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
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Microsoft
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  • Dolphin_R's avatar
    Dolphin_R
    6 years ago

    Resolved it with a restart. Thanks again

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

As the error you get is coming directly from Microsoft's Word, I'd suggest reaching out to Microsoft directly rickvee.

Another thing you could do is perform a web search using the exact error message you get in order to find out more about it and how to best tackle it. 

If there's anything else you'd like to ask, please let me know. 

rickvee's avatar
rickvee
New member | Level 2
6 years ago

Thank you for the response.  Interestingly enough a Google search brings me to a discussion on the Dropbox forum that says to restart your computer to resolve the issue.  As I mentioned above, this is not a realistic solution to constantly restart the computers that are grabbing these files.  This issue began when Dropbox rolled out the major update, which leads me to believe the issue is on Dropbox's side.  

I will reach out to Microsoft as well.  I'm sure sure their response will be...Microsoft works fine on our end, maybe you should switch to Onedrive...Microsoft doesn't have any issues with that Cloud solution.

    • Raineydays1233's avatar
      Raineydays1233
      New member | Level 2
      6 years ago

      I too am having this issue. I'm not able to save new documents or open previous ones. What is going on??? Your link to the article doesn't work.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Sorry about this Raineydays1233 - it seems like the thread I had linked above has been moved or deleted; you might want to perform a web search on your own end for the error string you're getting along with your device's OS - this might give you an insight on what could be causing this.

        If you'd like me to have a look into this for you please send me a screenshot of the exact error you get. 

        While you're at it, please include the device(s) and OSes that come in play and what version of Word you're using too.

        Thanks!

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