You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dislokated
2 years agoExplorer | Level 3
How to view Backup folder on DropBox app?
Greetings community!
Previously, I used to be able to see my Mac represented on my Dropbox as a folder (I had enabled the backup option). This was super convenient because I could easily access...
Jay
Dropbox Staff
Hi dislokated, thanks for messaging the Community!
This was the behavior of the old Dropbox Backup feature.
After an update to the feature, the backups are now only visible on the Dropbox site. It isn't possible to revert this change.
If you have any further queries, feel free to message back.
tlloyd88
12 months agoHelpful | Level 6
I just encountered the same problem when starting a new macbook. This is a _really_ unhelpful change! Any chance it could be changed on the next update? (Please!!!)
- Jay12 months agoDropbox Staff
Hi @tlloyd88, we appreciate the feedback on this matter.
We take all comments into consideration when improving the Dropbox site and services.- mbriney12 months agoHelpful | Level 6
I agree with the poster above.. this has made things very troublesome by not allowing everything to be read via the mobile app. I understand the principle of having the major "backups" be in a different segment of dropbox.. but it shouldnt be that hard to access all the files. Maybe inside the regular current Dropbox app, feature a button that allows up to actually open the files that are in this "backups" section? OR maybe create another "Dropbox Backups" app that will allow us to remotely view these backup files without having to go thru the browser?
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!