You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AndreaOB's avatar
AndreaOB
Explorer | Level 3
3 years ago

I cannot upload Word or PowerPoint files to Dropbox

Hello,   I wondered if someone had any advice please?    All of a sudden, I can't seem to upload any Word or Power Point documents onto Dropbox. It has just stopped working. Excel files seem ...
Microsoft Office
Sync
Third Party Integrations
upload
AndreaOB's avatar
AndreaOB
Explorer | Level 3

Hi Hannah,

 

Thanks for your reply! It is uploading documents to a Dropbox Folder on my own Computer. I thought it may be the space issue, but I can upload excel documents. It just seems to be word and power point that I can't upload. 

 

There isn't an error message either. I only noticed when I went back in to check something and realised it wasn't there and everything in the past week just doesn't appear in the folders.

 

Any help at all would be appreciated! 

Thanks

Andrea

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the update here, Andrea!

 

So, if you're using the Dropbox folder on your computer to add the files, do you mean that you're adding them, but for some reason they don't sync to your account?

 

What if you move them out of the Dropbox folder and then back in?

 

Also, what's the sync status of the Dropbox application? You can see that by hovering over the Dropbox icon in your system tray/menu bar with your mouse.

  • AndreaOB's avatar
    AndreaOB
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    Yes, all of this seems fine. It is very random! It is literally just an issue uploading a word document from my PC into the Dropbox folders I have created. 

     

    I'll keep working on it and hopefully will be able to resolve it. 🙂 

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