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Forum Discussion

gloriacc88's avatar
gloriacc88
Explorer | Level 4
2 years ago

I can't open Google Docs in Google Chrome

Hi folks 🙂  Unfortunately, since the latest Google Chrome update, I can't open Google Docs on Dropbox. This is causing lots of daily problems. Every time I try to open one, Google Chrome crashes...
Google
Third Party Integrations
Web
  • Walter's avatar
    Walter
    2 years ago

    Hey gloriacc88, sorry to hear you're still having issues with this.

     

    May I ask if you happen to be running Grammarly on your device? If so, you might want to take a look at this discussion as well. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey gloriacc88, thanks for bringing this to our attention.

 

Can you try to clear Chrome's cache, to see if that helps at all?

 

And what happens if you use an Incognito window?

 

Let me know what you find.

gloriacc88's avatar
gloriacc88
Explorer | Level 4
2 years ago

Hello 🙂

Unfortunately, both suggestions are not working.

  • ryan_cs's avatar
    ryan_cs
    Helpful | Level 5
    2 years ago

    just here to confirm I have replicated this issue on a MacBook Pro (Intel) using both Chrome and Safari. Clearing cache and cookies from the browser temp resolves the issue.

     

    When you open a file from Dropbox.com, a new browser tab/window is opened. That window has a Dropbox URL that is in the process of redirecting to Google docs. The redirect never completes. In Chrome, the application becomes unresponsive and must be force quit the app. In Safari, the tab becomes unresponsive.

     

    In Chrome, I get the same page as the OP. In Safari, I get this at the bottom of the tab opened by Dropbox.

     

     

    • gloriacc88's avatar
      gloriacc88
      Explorer | Level 4
      2 years ago

      I found the solution:
      I went back to a previous version of Google Chrome.

      Now it works! But, still, this doesn't solve the problem 100% and it means I can't update Chrome 😄 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        ryan_cs, can you also open an incognito window from your Chrome browser, for example, and let me know if that seems to work?

         

        gloriacc88, can you try a different browser on your computer to see if the issue persists there, as well? Have you also restored your Chrome browser to its default settings and disabled any browser plugins?

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