We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
I found some old Boxcryptor files, but don't have the key. Are they encrypted forever?
Hey there,
I just found some encrypted files via Boxcryptor on an old drive and wonder if there's any chance to decrypt them.
I missed the part of downloading the .bckey file.
If I try to log in with my user on the website or on the app it says my user doesn't exist.
Is there any chance to decrypt the files or am I just too late and the files are gone forever?
Thanks for any help on that.
- Mark
Super User II
Without that key and password they are unrecoverable I'm afraid - after all, that is the whole point of Boxcryptor.
- Thank you for your answer.
I do have the user name and the password. The only thing I missed is to download the key file before they shut down their service - and that's the crucial part, I know. 
Stefan WDropbox Staff
Please reach out to support@boxcryptor.com. As long as you have the password, they should be able to help you.
- Ok, I'll try so. Thank you very much for that hint.
