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der-max's avatar
der-max
New member | Level 2
22 days ago

I found some old Boxcryptor files, but don't have the key. Are they encrypted forever?

Hey there,
I just found some encrypted files via Boxcryptor on an old drive and wonder if there's any chance to decrypt them.
I missed the part of downloading the .bckey file.
If I try to log in with my user on the website or on the app it says my user doesn't exist.
Is there any chance to decrypt the files or am I just too late and the files are gone forever?
Thanks for any help on that.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Without that key and password they are unrecoverable I'm afraid - after all, that is the whole point of Boxcryptor. 

    • der-max's avatar
      der-max
      New member | Level 2
      Thank you for your answer.
      I do have the user name and the password. The only thing I missed is to download the key file before they shut down their service - and that's the crucial part, I know.
    • Stefan W's avatar
      Stefan W
      Icon for Dropbox Staff rankDropbox Staff

      Please reach out to support@boxcryptor.com. As long as you have the password, they should be able to help you.

      • der-max's avatar
        der-max
        New member | Level 2
        Ok, I'll try so. Thank you very much for that hint.

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