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ProHome's avatar
ProHome
Helpful | Level 6
5 years ago

IOS 14 has messed up file integration with Dropbox - Content Unavailable

Was working fine with the last ios update 13.  Upgraded to ios 14 yesterday.  The Dropbox shows up as an available option in Chrome to pull files from.  However in the display it says "Content Unavai...
Mobile
Third Party Integrations
  • ProHome's avatar
    ProHome
    5 years ago

    Thank you for your assistance.

     

    Figured I would give you an update.  Upgrading to ios 14.1 has fixed the issue.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hmmm, it is strange indeed ProHome.

 

Since it's just on this device, and with both Dropbox and Google Drive, I would suggest reaching out to Apple Support to see if they can shed any light on this.

 

I did try and replicate this on my side, but didn't receive the same error.

 

Sorry that I can't be of much more help with this, but please let me know if you reach out to Apple and get some further info from their side.

 

Thanks!

ProHome's avatar
ProHome
Helpful | Level 6
5 years ago

Thank you for your assistance.

 

Figured I would give you an update.  Upgrading to ios 14.1 has fixed the issue.

  • Uncleants's avatar
    Uncleants
    New member | Level 2
    4 years ago

    I am running iOS14.4 and have this issue on my iPad Pro. I have tried reinstalling Dropbox but doesn't fix it. No apps on my iPad can now access data in Dropbox include the Files app itself. help!!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for joining us here Uncleants!

    Can you try disabling Dropbox as a location within the Files app, and re-enabling it? You can check out the exact steps here.

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