Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Jamb0tam's avatar
Jamb0tam
Explorer | Level 3
10 months ago

Music player can't find mp3 files in Apps

I have a music player called Tempo Slowmo which usually downloads files fromDropbox. Lately, when I try to download, there are no files to be seen. I store these files in Apps>Tempo SlowMo. Normally ...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Jamb0tam - sorry to hear about this.

 

Could you please clarify your device's OS version and the version of the Dropbox app installed there as well?

 

Any additional information or screenshots are more than welcome!

Jamb0tam's avatar
Jamb0tam
Explorer | Level 3
10 months ago
IOS Version 17.4.1
App Version 378.2.6
    • Jamb0tam's avatar
      Jamb0tam
      Explorer | Level 3
      10 months ago

      Yes, they appear when I open the Apps>Tempo SlowMo folder.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago

        Do other files and folders appear in Tempo? 

         

        My suggestion would be to remove the connection with that software and re-add it. If the files are in Dropbox and you can see them then Dropbox itself is working. Its the link between the app and Dropbox which isnt - but that is controlled/set up and managed by the app itself. So, if it doesnt work you need to talk to them. 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!