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Kent L.4's avatar
Kent L.4
New member | Level 2
2 months ago

"Nothing in folder" error when trying to attach Dropbox files to Outlook on iPhone

I have a very similar issue on an iPhone 15 trying to attach documents from dropbox to Outlook mobile email. Everything worked fine up until about four months ago when suddenly attaching to dropbox started giving the error “Nothing in folder, Looks empty over here“.

Deleting the Outlook mobile app and reinstalling it and repeating the same for Dropbox and reconnecting the two again makes no difference, resetting Dropbox on Outlook mobile app also makes no difference. I checked the Files app on the device and dropbox shows up and is active and all the folders can be seen there, but outlook Mobile appears to be incapable of reading any of them.

I use Outlook mobile with dropbox files constantly, or did it up until this issue happened. This only appears to happen on iPhone, as the same application combination appears to work fine on iPad. I would greatly appreciate your assistance.🙏

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Kent L.4, thanks for the nudge here.

     

    Which version of the Dropbox app are you currently using and which iOS version are you on?

     

    Have you also reached out to Microsoft about this, to see if they can provide you with any additional troubleshooting steps or info?

    • pcolvin15's avatar
      pcolvin15
      New member | Level 2

      I also have the same problem and have removed Dropbox as an account from Outlook, and deleted and reinstalled it on my phone.   

      iOS 18.1 beta (all versions)

      Dropbox (just reinstalled today, but can't seem to find a version number.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey pcolvin15 - does the issue persist on the latest stable version of iOS (instead of the beta ones)? 

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