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Forum Discussion

Scott H.'s avatar
Scott H.
Collaborator | Level 9
6 years ago

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.  I also have ...
Desktop
Third Party Integrations
Scott H.'s avatar
Scott H.
Collaborator | Level 9
6 years ago

Hi folks,

 

I'm still looking for a solution to this. Dropbox Advanced Support sent an email suggesting that this is likely to be an issue with a piece of third party software, however I'm not sure why they say this, what it could be of how to start to troubleshoot to identify this..

Any help would be greatly appreciated.

Scott 

  • Juunas's avatar
    Juunas
    Experienced | Level 12
    6 years ago

    Hi!

    I think this might have something to do with newest versions of Safari rigorously blocking Flash (which is required for the Open buttons to appear).

    You could double check that you have Flash installed, then make sure it's enabled for www.dropbox.com in Safari settings. This used to work at least on the previous Safari version, haven't tested on the new 13.0.1 version though.

    Joonas

    • Scott H.'s avatar
      Scott H.
      Collaborator | Level 9
      6 years ago

      Thanks Juunas  and Walter  for your help. I've tried everything you suggested but am still having the issue. 

       

      Junnas - I've got Flash (ver32.0.0.255) installed and enabled for www.dropbox.com in nSafari settings. This used to work for me in previous Safari versions also but it seems not to be working in version 13.01 of Safari. Such a frustration. 

      Thanks again for your help.

      Scott

      • Juunas's avatar
        Juunas
        Experienced | Level 12
        6 years ago

        Hi,

        I just now had the time to test on Safari 13.0.1 and also couldn't get it working. Would be nice if there was a future-proof implementation in the works, since Flash is starting to be quite the legacy solution these days. Keeping my fingers crossed to see this back in the future.

        Joonas

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