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Forum Discussion
"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac
Hey folks,
When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.
I also have ...
Daphne
Dropbox Staff
Dropbox StaffHello there WildfireQueen, hope you're doing well today!
For this option to be available, you're browser needs to updated to the latest version but it also requires Flash Player 10 or later to be enabled on the browser too. Is it possible that you don't have this installed on the Safari?
Also, you mentioned opening links, can you let me know if these are shared links to files that are within your Dropbox account? If so, any screenshots you can provide of this difference within Chrome and Safari would be much appreciated.
Let me know what you find - thanks!
Thanks! I've done the following things, but still I don't have the option of 'open in finder'.
For this option to be available, you're browser needs to updated to the latest version
Just updated to Catalina v10.15.1 and now my Safari is up to date as well (v13.0.3).
but it also requires Flash Player 10 or later to be enabled on the browser too. Is it possible that you don't have this installed on the Safari?
I didn't have it installed when you asked, but prior to updating I've installed the latest Flash Player (NPAPI-plug-in version 32.0.0.270). I've enabled it for the dropbox website (by default it's switched off) and restarted safari. I've checked again after the OS update and restart and it's still enabled for dropbox.com.
Also, you mentioned opening links, can you let me know if these are shared links to files that are within your Dropbox account?
Yes they are: I'm logged on to my dropbox account from work (both in browser and in finder). I do have selective sync, but the (.PNG) file in question is synced locally to my computer as well. The links are generated by right clicking a file and selecting 'copy link'.
If so, any screenshots you can provide of this difference within Chrome and Safari would be much appreciated.
Here they are:
Safari:
Chrome (same file, same link):
Hi there, It looks like you have exactly the same issue that I do. I've had our tech people look at this issue and they are able to reproduce the issue on other machines and accounts so I know it's not just my settings.
I've been patient and have raised this issue with Dropbox Support. After some rudimentary troubleshooting they seem to have dismissed this issue as an issue with third-party software rather than with dropbox itself.
This seems very unlikely given the widespread issues that others are having and the fact that this can be reproduced on other machies by different users both within and outside our organisation. I've always been a Dropbox Fanboy but just lately I'm a lot less positive...
All the best for a resolution. Let me know if you solve it.
Cheers,
Scott
Hi Scott,
My name is Isaac from Advanced Support.
The problem you’re experiencing appears to be caused by another app or service you’re using, not by Dropbox. We’re unable to provide support for third-party apps or services.
Since it was Safari's latest update that caused this issue, we cannot apply any steps outside of the steps provided here and on the forums.
Have you tried making sure your operating systems are fully updated and aren't missing any updates that would solve this issue?
The best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support. Try the Apple forums.
The Dropbox Community is a forum where people can post questions and get answers from other community members. Answers in the DropboxCommunity include how to use Dropbox alongside other products and services.
An additional note on this: the Open button will only appear for files already synced with your computer's local Dropbox folder. If another user shares a link to a file with you, you won’t see the Open button as this file will not be in your Dropbox yet. In order to use the Open button, you’ll need to add this file to your Dropbox and let it sync via the desktop client. ( once the app states " Up to date" you should be fully synced and ready to go)
Thank you for relaying the issue to us.
Have a great day and thank you for using Dropbox.
Regards,
Isaac- Daphne
Thanks for that info WildfireQueen!
Just to note, I've merged your posts here as it seems that you're experiencing the same issue as described here.
So that we can have a better look into this, would you mind if I reach out to your email address associated with your Community profile?
Let me know - cheers!
- Yes that's okay!
- Daphne
Awesome!
I've reached out to your email, please just check your inbox when you have a moment and we'll take it from there.
Cheers!
