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Forum Discussion

Scott H.'s avatar
Scott H.
Collaborator | Level 9
6 years ago

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.  I also have ...
Desktop
Third Party Integrations
goldhill's avatar
goldhill
New member | Level 2
5 years ago

Also experiencing this problem. 

Clearly a bug!

Adding my thoughts on this thread so that hopefully it gets fixed soon and I get notified!

  • SilviaA's avatar
    SilviaA
    Explorer | Level 4
    5 years ago

    Same issue here, tried everything suggested. Reached out to Dropbox support and followed up 5 times with  no answer whatsoever.

    Switched to Chrome, but definitely will consider replacing dropbbox for another service

    • Scott H.'s avatar
      Scott H.
      Collaborator | Level 9
      5 years ago
      Hi. Yes it’s still an issue for me and my work team too. We have been forced to move away from Safari to Chrome to maintain our workflow with Dropbox.

      Our Office is now pilot testing Office 365 with a OneDrive as a replacement to Dropbox. I’m sad about this but OneDrive works perfectly with Safari...

      Dropbox dropped the ball on this and perhaps don’t realise that it can be the small features that make or break a decision about continued use.

      All the best.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi there SilviaA!

       

      Could you let me know the ticket number (eg. #1234567) you received when you reached out to the team so I can check on this for you?

       

      Thanks!

      • SilviaA's avatar
        SilviaA
        Explorer | Level 4
        5 years ago

        Of course. Ticket 10750172 

        Rep name: Miranda

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