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Ryabro6's avatar
Ryabro6
New member | Level 2
2 years ago

Outlook App on IPhone keeps disconnecting

Since a 2023 outlook app update was completed every time I go to attached a file to a message from Dropbox within the outlook app it shows no files available. Only fix thus far is to leave the messag...
Dropbox Plus
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ryabro6, thanks for bringing this to our attention.

 

This sounds like there might've been a change with the Outlook app which is affecting the connection to Dropbox. 

 

Have you tried contacting the developers for further assistance on this matter?

 

This will help me to assist further!

  • Ryabro6's avatar
    Ryabro6
    New member | Level 2
    2 years ago
    No I have not. Unfortunately unless a lot more individuals flag the issue I cannot see Microsoft reviewing.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?

    • seemaa111's avatar
      seemaa111
      Explorer | Level 3
      2 years ago
      I have this issue too and it’s driving me nuts - but pretty sure the problem is in the outlook app not Dropbox? How best to report it to Microsoft?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        While we can't recommend any troubleshooting for other non-Dropbox apps, a normal step would be to uninstall the other app, reboot and then reinstall as a first step.

         

        If the issue persists, then there may be an option to contact their support team from within the app.

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