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Forum Discussion
Getting notifications about online-only files, with Google Drive/OneDrive active
I have a regular DropBox account that I've been using for many years. This afternoon, it suddenly started giving my this very same notification every 30 seconds or so. It doesn't tell me which file...
Nancy
Dropbox Staff
Dropbox StaffHi Bill_Richards! Out of curiosity, are you using any other cloud services/apps on your computer that could be interfering with Dropbox?
I use Google Drive as well, but I've been using that for years. This problem just started suddenly for no apparent reason yesterday.
I did notice somthing that may or may not be related. If I show hidden files, there are two folder that appear to be syncing endlessly:
Withint he cache folder, all the sub-folders are synced except one, with an odd gibberish name:
Within the other folder (.tmp.driveupload), there are 180 tiny files, all given 5-digit names, none of which is synced.
- Nancy
That’s interesting. The files within .tmp.driveupload, do they also have the blue rotating icon next to them?
The reason why I asked you about other cloud services before is because Dropbox doesn’t normally have a green syncing icon with an underlined checkmark, so I’m wondering if it’s Google Drive that's trying to sync those files.
If you check the syncing status of your Dropbox app, does it say up to date or syncing a specific number of files?
Finally, if you’re still receiving the notification, there should be a button with three dots right next to the X button. Can you please click on them and let me know what options you see?
> The files within .tmp.driveupload, do they also have the blue rotating icon next to them?
Yes
> Dropbox doesn’t normally have a green syncing icon with an underlined checkmark,
> so I’m wondering if it’s Google Drive that's trying to sync those files.
Perhaps, but Google Drive isn't pinging every 30 seconds - it's Dropbox. As soon as I kill Dropbox, the annoying pings cease.
> If you check the syncing status of your Dropbox app, does it say up to date
> or syncing a specific number of files?
Here's a screenshot:
> there should be a button with three dots right next to the X button.
> Can you please click on them and let me know what options you see?
Here is the notification, and below that is what I see when I click on the 3 dots.
