Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Hey guys!
Thanks for showing your interest in Dropbox Vault.
To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault.
From March 4th Dropbox Vault will no longer be available. If you’re currently using your Vault, that folder will automatically turn into a standard Dropbox folder, that doesn’t require a PIN to access. The files in your folder will remain the same.
However, Dropbox is steadfast in its commitment to safeguarding your data.
Our applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks.
There are also steps that you can take to enhance the security of your account.
These steps include:
I hope this clarifies!
Hey guys!
Thanks for showing your interest in Dropbox Vault.
To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault.
From March 4th Dropbox Vault will no longer be available. If you’re currently using your Vault, that folder will automatically turn into a standard Dropbox folder, that doesn’t require a PIN to access. The files in your folder will remain the same.
However, Dropbox is steadfast in its commitment to safeguarding your data.
Our applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks.
There are also steps that you can take to enhance the security of your account.
These steps include:
I hope this clarifies!
It doesn’t clarify. Does this mean our Vault data wasn’t protected? The whole reason for paying for extra space was because sensitive files could be stored in a protected area. I have seen in other comments that we would still be able to use online (another safety?) but will it still be available on iPad, or iPhone? Will our subscription prices be discounted now because of the inconvenience? Can you at least make unshared folders/files have an option of setting a password to protect access to sensitive files? If not, like others, I will be looking elsewhere. I was a loyal customer for years. This clearly was a bad move in this world of daily data breaches.
Totally agree! So when vault goes away and becomes a regular folder. The contents are not protected anymore? Ya, if we have to set up a security pin or whatever for the vault files, do we need to do so for the other files?
We need to have the next few years at a discounted price, i.e. the price we paid before the extra cost of putting in the vault app.
Or, maybe money back on our subscription.
Definitely a bad move, especially since no clear explanations as to why.
I totally agree. Last minute notice. Inconvenience to find and likely have to pay for more security. I can’t imagine the amount of effort that will be required for small businesses and power users to find and pay for another secure source and move all their files. Not to mention all the shared files…. now that everyone has to be notified. This is an incredible amount of work. People will have to look for new subscriptions and buy drives to protect their data. How and who will be moving these protected folders without now having the ability to gain access while doing it? Who is going to pay for that? Compensation and/or discount is due! Not even a clear plan of how they intend to improve security. So frustrated with the canned replies.😡
so it is 2/17/25 now and my drobox vault wont let me in with pin anymore and shows empty.
where did my important information go? i really need what I had in it
I just checked mine and the contents are still there.
I have been a paid user for more than 10 years. My institution has free box and onedrive accounts with 200GB and 1T capacities respectively. One main reason I stick with dropbox is the vault folder, which provides an extra layer of security for certain files. I will have to over come my laziness to move to onedrive if this essential feature is taken away.
TERRIBLE DECISION. I've been paying for years! And now is the first time that I'm actively looking other providers. You don't know clearly what you're doing.
You're going to loose a lot of customers because of that.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!