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Forum Discussion

SeverineBotswana's avatar
SeverineBotswana
Explorer | Level 3
2 years ago

Since moving documents to Google Drive it's almost impossible to open them

Since my documents were moved to Google Drive I have a very hard time opening them. It's asking my the password without end. Multiple times, never recognize and start again and again.
G-Suite
Google
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, SeverineBotswana.

 

Can you give us a bit more info or describe the steps you're following to open the files?

 

If you can also send us a screenshot of the prompt you're getting, I would appreciate it.

 

Any additional info is welcome.

 

Thanks!

SeverineBotswana's avatar
SeverineBotswana
Explorer | Level 3
2 years ago

with pleasure!

I am in dropbox 

I click on the file to open

It opens "Google" and they "sign in to continue"

I click "sign in"

Nothing happens, it goes again and again and again like this

Eventually it opens. After 10-15 tries.

E

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