You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

valer2021's avatar
valer2021
Explorer | Level 4
14 days ago

The same problem here. SRT UTF-8 subtitles are not visible after I loaded the file it Replay.

 

Can you help?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    Hi valer2021 - sorry to hear about this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

     

    If you do, I'd appreciate a screenshot too. 

    • valer2021's avatar
      valer2021
      Explorer | Level 4
      14 days ago

      I deleted cookies and nothing changed.

       

      There's really not much to show in a screenshot. The SRT is selected but the subtitles are not visible when the video plays.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        14 days ago

        I see, thanks for the additional information and the screenshot too valer2021 - did you just clear the cookies from your browser or did you try another browser as well? 

         

        Does this happen for all files, some or only one in particular?

    • valer2021's avatar
      valer2021
      Explorer | Level 4
      11 days ago
      undefined

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!