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Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi valer2021 - sorry to hear about this.

 

Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

 

If you do, I'd appreciate a screenshot too. 

valer2021's avatar
valer2021
Explorer | Level 4
14 days ago
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