Forum Discussion

ITEasy's avatar
ITEasy
Helpful | Level 5
4 months ago

The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
Microsoft
Microsoft Office
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey ITEasy!

And these files aren't currently open in “Protected View”, right? 

Would you be able to check the syncing status on some of the devices, and make sure they're "up to date"? 

 

StephanieT's avatar
StephanieT
New member | Level 1
4 months ago

Hi  - I am having the same issue.   Been emailing back and forth with support but the issue has not been resolved.   Only happens with Word, Excel is fine.   I have uninstalled the app and reinstalled multiple times.   I even uninstalled Microsoft 365, thinking maybe it was a Word issue.   I make sure the preference for the badge is set to "allows show".   I am not using compatibility mode either.   The issue started last week and it is with ALL word documents.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey StephanieT, sorry to hear that.

    Can you give us the ticket number for your communication with our support team, so we can take a look?

    • StephanieT's avatar
      StephanieT
      New member | Level 1
      4 months ago

      Ticket #24473625:    Thank you!!  I am desperate to resolve.

    • StephanieT's avatar
      StephanieT
      New member | Level 1
      4 months ago

      Ticket #24473625: Submission from Get Help

    • StephanieT's avatar
      StephanieT
      New member | Level 1
      4 months ago

      Not sure why my reply keeps disappearing.  But ticket # is 24473625

       

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