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Forum Discussion

ITEasy's avatar
ITEasy
Helpful | Level 5
8 days ago

The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
Microsoft
Microsoft Office
Windows
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey StephanieT, I’ve found your ticket in our system and left an internal note for our team to see. 

    Since your case is being handled by our advanced specialists, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum.

    • StephanieT's avatar
      StephanieT
      New member | Level 1
      4 days ago

      Nancy, the problem is that they email me once, I respond and then I don't hear back for another 24 hours.  This is not getting resolved via email.   I need support I can communicate with.

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