Learn how to make the most out of the Dropbox Community here 💙!
Forum Discussion
Solved
Third party app not correctly linking to file structure
We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. ...
Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.
So, we know what the issue is now, and there currently is fix, but one is in the works.
Thanks everyone for your attempts to help me out!
I don't think the server model or Windows server version would be the issue, as we replaced the server this year a few months ago, so it's been with two totally different servers and two different Windows server versions over the 3 years this has been a problem. Though maybe there is a setting somewhere that might have been duplicated when we migrated to the new server. Current is Windows Server 2022 on a Dell PowerEdge R350.
This has been a problem for EVERY version of iPad since 2020, and every iOS during that time span. Dropbox and Bluebeam behaved perfectly good 2015-2020. It was just maybe in the fall of 2020 that it stopped working properly. And Bluebeam says only a few of their customers have this issue, so it is rare. There's just something wonky with our Dropbox. They have actively been working on this to try to figure out why it isn't syncing between their app and Dropbox like it used to.
Dropbox on the web and our server show ALL the folders and files. The Bluebeam app when connected to Dropbox shows only three folders and one file from Dropbox. And if the Bluebeam app creates a folder in Dropbox or moves a folder there, even though it shows in the app as synced, they never show up in Dropbox.
Walter
Dropbox Staff
Dropbox StaffThanks for the additional information, Scott - much appreciated.
May I ask if Dropbox is running as a service on your Server or if it was installed as a regular application?
Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network perhaps?
Also, can you maybe try this on a regular computer instead of a Server?
Let us know of any updates!
This was installed on the server as a regular Dropbox application. We did this so that there was only one computer syncing with Dropbox. About a decade ago, we had too many users improperly using the Dropbox app when installed on their computers (they didn't understand to only sync the items they wanted, so it was slowing down the network and using up bandwidth for everyone, and they were downloading the entire Dropbox to their computers, which was using up their hard drive space). So we had them uninstall from their computers, and the only Dropbox app install was the one on the server, which was to do all of the syncing. The Dropbox location on the server locally saves to a mapped drive on the network, so folks wanting to add files to our Dropbox can just drag and drop there, and then the Dropbox app on the server will sync with Dropbox in the cloud.
