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Forum Discussion
Unable to edit word documents on iPad / Microsoft word
Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, w...
Daphne
Dropbox Staff
Dropbox StaffHey there AdamFerg, thanks for posting!
Just to clarify, are you opening the files using the "Open" button when viewing the file in the Dropbox app?
Also, is this occurring with specific files sometimes when opening them, or does it appear to be random files?
If you can, please send along a screenshot of how the file appears when it's showing "read only".
Keep me posted!
Yes, I am clicking the "open" button.
At first it seemed like it was intermittent files but now it's every word file in the Dropbox folder that is shared between myself and 3 other people. The file attributes are definitely not set to "read only", and I am able to edit them from a PC and an iMac just fine without issue.
When I open the file using the "open button" on my iPad, it opens Microsoft Word app which I am signed into using a 365 subscription. When I tap the screen to move the cursor to where I want to edit, the keyboard simply does not respond. I cannot type, backspace, delete or edit in any way. I also tried to export a copy of the file locally to my iPad and the exact same thing happens.
Thank you Daphne, this is pretty inhibitory to my workflow and your assistance is appreciated
It must be something with either the Dropbox app or the Microsoft word app. I deleted the Dropbox for iPad app and went to the site via the website and I am able to open the files with "word for the web" and modify them without any issues. I had to delete the Dropbox app to open in "word for the web" otherwise when I clicked the link, automatically opened the Dropbox app, which forces me to use the word app.
I'm not sure why everything works fine with the dropbox webpage / word for the web, and not in the app...
- Daphne
Thanks for getting back to me here AdamFerg!
I have seen the issue you're experiencing here on the Community before, which was due to not being signed into the Microsoft app.
However, I understand that you mentioned already being signed into your account via the app.
Since reinstalling the apps, could you please just double check that this is indeed the case, that you're signed into your Microsoft account via the app?
If so, are you seeing a "read only" banner when viewing the file within Word for any of your files (locally or from Dropbox)?
I am having this exact issue and have worked through the steps outlined here without the issue being solved. Did this ever get resolved?
