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Forum Discussion

AdamFerg's avatar
AdamFerg
Explorer | Level 4
5 years ago

Unable to edit word documents on iPad / Microsoft word

Hello, I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem.  Periodically, w...
Microsoft Office
Mobile
Third Party Integrations
Starling's avatar
Starling
Explorer | Level 3

I’m also having this issue. I’ve tried resetting Microsoft and Dropbox logins, but it does nothing. OneDrive works perfectly fine and I can edit documents saved there no problem. I’ve also noticed that the files on dropbox don’t list the file pathway like those anywhere else. I think they used to but I’m not sure. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Starling, how are you today?

 

As a first thing, can you let me know the version of the Dropbox app that you have installed on your device, along with your OS? 

 

Let me know if you see any errors when trying to open your Microsoft files, and if this happens with all file types too.

 

Keep me posted, and we'll take it from there. 

  • Starling's avatar
    Starling
    Explorer | Level 3
    3 years ago
    @Megan

    Dropbox version 272.2.2
    OS 15.4 on an ipad Pro 13

    PowerPoint and Excel work fine, only Word has the issue.

    It doesn't recognise where an open file is saved. If I reopen word it used to open the last file I was working on, now it pops up with an error saying it can't open the file because it's been moved, renamed or deleted (it hasn't been)
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Starling, could you try clearing the document cache in the Word app itself to see if this helps with the issue?

      • Starling's avatar
        Starling
        Explorer | Level 3
        3 years ago

        That seems to have done it, thanks!

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