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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
9 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Dbell654's avatar
Dbell654
New member | Level 1
2 months ago

So after all of this and after all this back and forth, Dropbox support has failed to inform everyone here that it's a known problem and they're working on it. I don't know why they wouldn't have just said this from the very beginning instead of asking everyone to repeat the same circular questions that get them no further along than they already are with this issue... Here's an email directly from their support team:

 

Hello, 
 
Thank you for your reply, and I appreciate your patience as we work through this together.
 
Dropbox engineers are aware of the problem and are working on a solution however this is a know issue in within Microsoft as they tend to break this functionality somewhat regularly
 
Sorry for any inconvenience this has caused.
 

 

 

 

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