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Forum Discussion
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
This was the last communication I received from Dropbox support...they're basically passing the blame to Microsoft and saying they don't know how to fix it. The interesting part is that it was working (and continues to do so) flawlessly on my older Pixel phone until I switched to my new(er) Pixel phone.
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Casey, Feb 4, 2025, 10:33 AM PST:
Hello there,
Thanks for your reply.
Unfortunately, the issue you're experiencing with accessing Excel files via the mobile app is related to Microsoft’s integration.
Microsoft provides an in-app Dropbox storage location within the Office app, and some users are encountering issues with its functionality.
We have informed Microsoft about this matter.
I apologise that I’m unable to provide a more favourable resolution.
I hope this information helps, however if there is anything more I can do to assist you, please let me know and I would be more than happy to help.
