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Forum Discussion
Where do I see the login prompt on Dropbox Passwords?
I'm trying to login to my Dropbox Passwords –
Dropbox Passwords and I'm getting this message when trying:
Check “Chrome Mac OS” for a notification
Let’s make sure it’s you and sync any...
I'm not on the DB app but on the browser – no notifications of any sort have popped up?
Nancy
Dropbox Staff
Dropbox StaffHey GabrielT! Just to clarify, did you open the Dropbox Passwords extension on the device you first set it up on, and there’s no prompt to verify your new device there?
What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?
Yes – I set it up the extension in Chrome browser on my computer. In the apps menu of my personal account it says it's is connected.
I've received no recovery words?
- Megan
Hi GabrielT, upon setting up your Passwords, you should have been asked to keep a note of your recovery words.
Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?
Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?
If the issue persists, please send us a screenshot so that we can have a visual too.
I don't recall getting any recovery words.
The Dropbox Passwords extension is only connected to one computer – the regular Dropbox is connected to several computers.
I tried clearing the cache as well as adding the extension in the Safari browser but it gives me the same message:
Check “Chrome Mac OS” for a notification
This is very strange. Of what would you like a screenshot of?
