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Forum Discussion
Why do I need a license to edit Word and Excel files now?
So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version.
Um what?
Working for an org that has a number of remote colleagues, we rely on being able to share and collaborate on our in-progress work. Having to pay for an essential embedded program on top of a subscription, without any warning, is not cool.
Lost my access to microsoft office 365 online while logged into my company account. I had access from last November 2019 until last Wednesday and this is the message i get:
Almost there...To edit business documents you'll need a commercial Office 365 subscriptionDid this ever to happen to any of you?- Fiona
Dropbox Staff
Hello PamEd. Welcome to our Community. :nerd:
I've moved your post under this thread as it echoes what is described here. Reading through the comments here might be helpful for you. Feel free to get back to us with any questions that might come up.
Thanks!
:pushpin: "When in a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4, or E5)"
Fiona,
One of my users is having this issue (can't access because it says he does not have a license), and we all have Office 365 Business Premium licenses. What would be the next check to make sure integration is working correctly?
Microsoft office apps are still not opening and prompting a paywall for a commercial office 365 account.
This has NEVER happened before - Been using DB bussiness for months now and only last week has this been happening.
DEAR DROPBOX, FIX THIS ISSUES!!!!Also, this only happens while working on my Macbook.
When I use the DB app on my iPhone, all files work as they should! It is a loophole but it isnt workflow friendly and hardly useable when using this service all day, every day.....- Walter
Sorry to hear about this THEJYESHARK.
I just moved your post under this thread as your inquiry seems to be related.
Could you clarify what type of licence you're using for your Office 365 integration?
Keep in mind that the licence requirement is out of our remit. The integration is in place to allow users to navigate between the two apps easily, but the access to files in Office online is dictated by the Microsoft account being used, not the Dropbox account.
That being said, you can check what licence you use by following instructions I found on the MS website here:
https://support.office.com/en-ie/article/what-office-365-business-product-or-license-do-i-have-f8ab5e25-bf3f-4a47-b264-174b1ee925fd
If you have one of the below licences and are still experiencing the problem, please send me a screenshot of what licence you have and I'll have a further look into this:- Office 365 Business
- Office 365 Business Premium
- Office 365 Pro Plus
- Office 365 E3
- Office 365 E4
- Office 365 E5
Thanks in advance!
PS: For more info you can also take a look at the following article:
A very simple but free solution if you dont want to pay extra for office 365 :
- Download DropBox for desktop
- Link to your account
- In Sync option choose the foler you use ( To save space on your computer )
- Go to Sync directory on your PC/Laptop/Mac
- Edit the file using any supported software on your computer. (I use LibreOffice [Free OpenSource])
