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Forum Discussion

Katiesings 's avatar
Katiesings
New member | Level 2
4 months ago

A friend of mine that has passed away has a Dropbox plan that we need to cancel.

Hello I am trying to figure out how to cancel a Dropbox subscription that my best friend had. She passed away and we won’t have access to her account and her husband still gets billed. How do we fix ...
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi @Katiesings, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

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