You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Daisy7's avatar
Daisy7
Explorer | Level 3
5 months ago

"Billing can't be completed" error even after I updated my card in the Play Store

we had to block or old creditcard and order a new one. so i deleted the old one in the play store and added our new one. now i got an email that the billing couldnt be completed? is there someth...
Billing
Dropbox Plus
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Daisy7, thanks for bringing this to our attention.

 

Just to confirm, did you follow these steps to update your billing info, but are still getting a billing error?

 

Keep me posted.

Daisy7's avatar
Daisy7
Explorer | Level 3
5 months ago

Thanks!!

it didnt update, should be ok now then 🙂

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!