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Forum Discussion

Rupert Paterson's avatar
Rupert Paterson
New member | Level 2
4 months ago

Cannot upgrade account as I'm getting an error that I have another active paid subscription

Hi there,

 

My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."

 

I have tried finding the other subscription and unable to and there is nothing showing up in the billing page?

Plans
upgrades
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi there Rupert Paterson - sorry to hear you're having issues with this.

     

    Could you please take a look at your plan page and let me know what's reported there?

     

    Also, if you get the same error after clearing your browser's cache, and/or using another browser, please send us a screenshot, so that we can have a visual too.

     

    Thanks!

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