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Forum Discussion

jdm-Asheville's avatar
jdm-Asheville
New member | Level 2
4 months ago

Change in my plan I did not authorize?

My account is showing up as Basic in Dropbox, which is what I want, but I see there is a charge to my credit card for $119.88.   With Basic I do not seem to have any avenue for chat help or contr...
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Did you give Dropbox your card information? If so the charge is legitimate but on a different account. https://help.dropbox.com/billing/find-credit-card-charge will help you identify it and get help.

 

If you did not you need to contact your card company and ask for help as somebody has cloned your details. 

  • jdm-Asheville's avatar
    jdm-Asheville
    New member | Level 2
    4 months ago

    Thanks so much, Mark--very helpful. This helped me resolve the issue. Much appreciated!

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