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Forum Discussion

jdm-Asheville's avatar
jdm-Asheville
New member | Level 2
4 months ago

Change in my plan I did not authorize?

My account is showing up as Basic in Dropbox, which is what I want, but I see there is a charge to my credit card for $119.88.   With Basic I do not seem to have any avenue for chat help or contr...
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Did you give Dropbox your card information? If so the charge is legitimate but on a different account. https://help.dropbox.com/billing/find-credit-card-charge will help you identify it and get help.

 

If you did not you need to contact your card company and ask for help as somebody has cloned your details. 

jdm-Asheville's avatar
jdm-Asheville
New member | Level 2
4 months ago

Thanks so much, Mark--very helpful. This helped me resolve the issue. Much appreciated!

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