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Forum Discussion
Credit Card double charged
Hey Guys, Dropbox charged my credit card twice, chatbot sent my case to an agent who was not able first to locate the additional transaction (email communication), but after a while they admitted pulling the fees twice from my card. I got an email promising to send back the amount to my card but nothing yet for a week now.
Today I receive an email that my account got downgraded! The account still runs normally as per the package I paid for (twice), however I am really puzzled by the accuracy of the accounting system at dropbox, the poor customer support, and the auto-emails I get regarding payments which I did, or a downgrade of a subscription I paid for twice! (but still running normally)
I mean come on guys, I've been with you for about 5 years, what happened to your quality? Am I safe with you? My money, my data, my business? You guys need to take this matter seriously! I look forward to a response from someone senior and understands quality customer care. Thanks!
- Mark
Super User II
Moodyy wrote:
You guys need to take this matter seriously! I look forward to a response from someone senior and understands quality customer care. Thanks!
That wont happen I'm afraid - this is a user supported forum and there is no escalation procedure at all within Dropbox, not even via tickets.
All I can suggest is replying back to the ticket and ask for further assistance there.
