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Forum Discussion
Disappearing promo said valid until August but no longer exists less than 24 hours later.
I was looking at Dropbox plans last night and kept getting a pop up on https://www.dropbox.com/plans for 25% off Dropbox Plus. When I clicked on the pop up it took me to dropbox.com/buy/plus but the...
I didn't get an email. I don't have a Dropbox account - or didn't until I had to make one to post here. I was looking into buying Dropbox and the promo came up as a pop up when I went to https://www.dropbox.com/plans from a Google search. And then the pop up took me to dropbox.com/buy/plus but the price was adjusted to have 25% off.
Is there a way to buy Dropbox through this promo or not? Seems like false advertising to have the promo specify that it's valid into August and then have it set to disappear almost immediately. I wouldn't have left the page if I hadn't been mislead to believe I had over a month to make the purchase. Dropbox shouldn't be advertising like that if they don't plan on honoring the promo.
Is there a way to buy Dropbox through this promo or not? Seems like false advertising to have the promo specify that it's valid into August and then have it set to disappear almost immediately. I wouldn't have left the page if I hadn't been mislead to believe I had over a month to make the purchase. Dropbox shouldn't be advertising like that if they don't plan on honoring the promo.
- Megan
Dropbox Staff
Hi kjsin1994!
Have you also checked your spam/junk folder?
If you can't find anything there, have you checked to make sure you're looking at the correct Dropbox account?
You can always visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Megan I do not have any emails. This is connected to my Dropbox account.
I do not have any transactions as I have not signed up for anything. That is the whole purpose of this thread, trying to sign up with a promo and then being offered the regular price.
I am confused what you are trying to do right now. Why can't you just send a private message or something?
