You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

armanroy123's avatar
armanroy123
Explorer | Level 3
4 months ago

Dropbox charged 5 times and the plan is still not upgraded.

Dropbox charged 5 times and my plan didn't get upgraded. Now when I try to reach out to the support team, they say you have to upgrade the plan to connect with them but how will I connect if my plan ...
Billing
Payments
Plans
upgrades
armanroy123's avatar
armanroy123
Explorer | Level 3

Here you go. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the info armanroy123!

 

Did you contact our Support, or should I go ahead and send you an email? 

 

I'm suggesting this since we'd need to discuss some account-specific info. 

  • armanroy123's avatar
    armanroy123
    Explorer | Level 3
    4 months ago

    Send me an email

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      I just sent you the email, I'll see you there armanroy123!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!