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Forum Discussion
Dropbox Plus account suspended after cancelling the 30 days free trial for Business account
Hi,
I'm struggling with a problem about my Dropbox account suspended.
I've been using a Dropbox Plus account for many years, today I've decided to try a free trial upgrade to Business account for 30 days.
It has been upgraded but immediately I've decided to come back to the Plus version and so I've cancelled the free trial.
Now I can't login any more with my Dropbox Plus account, it prompts "suspended" ... of course I've many online files and I need to restore my Dropbox Plus account as quick as possible because it's urgent
- Walter
Dropbox Staff
Hey smelissa79 - sorry to hear about this.
Can you please send us a screenshot of the exact error you're getting when trying to log into the account?
Thanks!
Hi Walter,
I've also open a ticket with the Dropbox support because it's quite urgent.
In attach the login error screenshot.
In a nutshell, I’m a happy owner of a Dropbox Plus account (or Pro as it was called in the past, username = [removed]*, fully payed once per year until August 2024 when I’ll have the usual year renewal) for about 9 years, giving me 2TB of disk space, without any issue so far.
Today – my bad – I’ve decided to try the 30 days free trial upgrade to the Business Dropbox account … after the upgrade, I’ve realized it was something too much for what I needed (I don’t have a proper “team” of people), so I’ve choosen – maybe too quickly – to cancel the trial by pressing that button.
In the meantime, I’ve received an email from Paypal with a reimburse from Dropbox (I imagine due to the not used period of my Dropbox Plus account until August 2024, considering I’ve choosen the Business free trial).
So I’ve tried to login to my Dropbox account but I’ve got the suspended message with no possibility to access to account !
As you can imagine, I’ve plenty of data (mainly videos) on your servers set as “online only mode” and also important documents, so I need to restore my Dropbox Plus account at the earliest.
I hope it helps, please let me know !
*[personal information removed per the Community's Guidelines]
- Rich
Super User II
smelissa79 wrote:
I've also open a ticket with the Dropbox support because it's quite urgent.
Reply back here with your ticket number, please. Also, I've edited your post and screenshot to remove your email address.
