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Forum Discussion
Dropbox size on Desktop is smaller than Dropbox size online
With Dropbox Basic, I recieved an alert saying my dropbox is full -all 8.25 GB are used.
But when I check my Dropbox file on my desktop it's size is 1.89 GB.
All folders are marked to sync so I can't find a logical explenation for this & my Dropbox won't sync because it claims to be full...
Thanks for your help!
- There is no way of looking at folder size online. Hence me saying before why not look at www.dropbox.com/events to see whats been added.
What about www.dropbox.com/bad_files_check or the use of symlinks/junctions
- Mark
Super User II
Member of any shared folders?
As soon as you go over quota syncing stops - so the larger new files wont have sync'd to your machine hence the discrepancy- Thanks for your reply.
what you described could make sense. though in my situation, it is not the case. all folders & files are synced. it just wont continue syncing from now on. and the difference in size wouldn't accommodate a single file... at least not the files I have on Dropbox..- MarkWhat does Dropbox say if you mouse over its icon on the status bar?
If it says over quota SOMETHING has happened on one device or another to stop it from downloading those updates to the machine you are on now.
www.dropbox.com/events may show whats been added
www.dropbox.com/share is still where I suspect the issue is.
- Jane
Dropbox Staff
Hey NAK,
Apologies for getting back to you in delay. Are you still having this issue?
Can you please make sure that you are running the latest stable version of the application to exclude a syncing issue and let me know if this persists in your reply?
Looking forward to hearing back from you!
Kind regards,
JaneA
- Thanks for you response.
I do have the latest version & I practically went through all my folders to make sure & there are no syncing problems.
Non the less, there is a big difference in size between the size Dropbox says is used in my account as apossed to the size I see when I check the size. Since I don't have any way to check sizes in Dropbox online, it is impossible to identify the source of the problem.
Is it possible folders that are shared with me but that I did not add to my Dropbox, take up space on my Dropbox?
If not, I cannot think of any other reason...
Is it possible to check what is the issue?- Jane
Hey NAK,
I can sure help!
The best way for me to investigate this case would be to have a look at your account. Could you please open a new ticket with us and let me know a ticket ID in your reply? On the support request, could you include a screenshot of the space that you have used on your account online and a second one grabbing the "info" of the Dropbox folder by right-clicking on it (or going to "Properties" if you are on a Windows device)?
Looking forward to hearing back from you!
Kind regards,
JaneA
