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Forum Discussion

billlegrand's avatar
billlegrand
New member | Level 1
17 days ago

Getting charged twice for my Dropbox subscription

I noticed that I am getting two charges per month for my dropbox account.  They are $0.01 different.  I have no idea where the second charge is coming from.  How do I get the second account cancelled without losing my data?

Billing
Multiple Accounts
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hey billlegrand - sorry to hear about this.

    Can you please clarify where you're spotting the charges for us?

    Also, did you upgrade your account in the first place? Was it directly through the website or maybe via an app store on a mobile device?

    Let us know more and we'll take it from there.

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