You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

menso's avatar
menso
New member | Level 2
5 months ago

How can I cancel a subscription that's connected to an unknown Dropbox account?

I have a subsription that I pay for every month. But I dont use that anymore. It is under a email adress and account I dont use anymore.. So I want to cancel the subscription, but not sure how to do it. I cant figure out which account I have used, the one where money is being taken from my account every month.

 

Thanks

Billing
cancellations
downgrade
Payments
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    menso wrote:

    So I want to cancel the subscription, but not sure how to do it. I cant figure out which account I have used, the one where money is being taken from my account every month.

    You can use the credit card charge lookup tool to identify the account that you're paying for.

    • andgri's avatar
      andgri
      New member | Level 2
      5 months ago

      But how  will that help if he can't access those emails in order to log in and cancel?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!