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Forum Discussion
How can I make sure the subscription I was using for work is cancelled, if I have no access?
I have recently left a job where I was using Dropbox... I used my work email to set up the account and personal credit card...now that I have left I no longer have access to the email therefore I can...
Nancy
Dropbox Staff
Dropbox StaffHey Myboys! Hope you’re doing great.
You should still be able to access your Dropbox account without access to the linked email address and cancel its plan, if it has been purchased directly via the Dropbox website (for Google Play/iTunes plans, you need to follow these steps instead).
Is the issue that you’re being asked for a one-time code that is sent to the email address perhaps?
Let me know.
MeganDropbox Staff
Dropbox StaffHey Myboys, I'm afraid the subscription is automatic unless we cancel it.
If you wish, I can send you an email, in order for us to have a closer look into this.
Thank you yes I would love to get this cancelled.
The account was under my email at work which was removed and my personal email is removed
