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Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
3 months ago

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
Billing
Dropbox Plus
Payments
Promotions
GlennCartmill's avatar
GlennCartmill
Helpful | Level 6
15 days ago

I’ve been trying to get this working now for over 2 weeks. I have lost count how many times I’ve started a chat with sales. I have a basic account. It won’t work. Made a new account using a different browser. Still wouldn’t work. Contact Dropbox via chat. They couldn’t tell me why it wasn’t working. They told me to got to Adobe. Contacted adobe via DM on X.com. They also confirmed they getting the same error. They didn’t understand why. So advised me to go back to Dropbox and asked that I let them know how Dropbox respond.  Dropbox sales chat suggested that it may have expired but they didn’t know. I responded to my Adobe DM messages. This back and forth has continued. Adobe have stopped responding to my DMs. It’s really frustrating that you can’t contact anyone in Dropbox tech support if you have a basic account.
…even if its stopping a customer giving them money. The online chat is only for sales. At the very least you would think that the person on sales chat would be able to forward the call on to a tech support person.  Frustrating. So that’s the craic. 

  • AGR3's avatar
    AGR3
    Helpful | Level 5
    15 days ago

    Exactly what happened to me. Very disappointing.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      14 days ago

      Hey everyone,

       

      Thanks for getting in touch. We understand your concerns about the promotion details, and our team is looking into it.


      We'll let you know as soon as we have more information.


      Thanks for your patience.

      • MitZ_nl's avatar
        MitZ_nl
        New member | Level 2
        14 days ago

        FYI: 

        This is what was advised less than an hour ago... So Dropbox seems to have two streams: 

         

        1. There still is a valid discount, but as a Plus user you have to have a very long breath to get what they promise you to give
        2. There was a discount, but that suddenly expired

        For such a huge company, making such a mess of this situation. How hard can it be to solve this? Imho you don't offer something quit valuable for a large user group, and then withdraw when someone wants to make use of the offer.

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