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Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
5 months ago

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
Billing
Dropbox Plus
Payments
Promotions
AGR3's avatar
AGR3
Helpful | Level 5
3 months ago

Exactly what happened to me. Very disappointing.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hey everyone,

 

Thanks for getting in touch. We understand your concerns about the promotion details, and our team is looking into it.


We'll let you know as soon as we have more information.


Thanks for your patience.

  • MitZ_nl's avatar
    MitZ_nl
    New member | Level 2
    3 months ago

    FYI: 

    This is what was advised less than an hour ago... So Dropbox seems to have two streams: 

     

    1. There still is a valid discount, but as a Plus user you have to have a very long breath to get what they promise you to give
    2. There was a discount, but that suddenly expired

    For such a huge company, making such a mess of this situation. How hard can it be to solve this? Imho you don't offer something quit valuable for a large user group, and then withdraw when someone wants to make use of the offer.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi everyone,

       

      We’ve made some improvements to the redemption link.

       

      Can you please check it one more time?

       

      Just let us know if it’s working.

       

      Thanks.

      • GlennCartmill's avatar
        GlennCartmill
        Helpful | Level 6
        3 months ago
        Yes. That worked. I have managed to upgrade to Dropbox plus with the 50% offer.

        Thanks for sorting that.
  • notfunnotworthit's avatar
    notfunnotworthit
    New member | Level 2
    24 days ago

    Dear Dropbox,

    What is wrong with you?

    I have multiple chats going with Dropbox support - one person said the deal expired last year. The other person said it IS still going and for me to downgrade to Basic and that all my 600GB files will still be there. How can they be? Basic only has 2GB storage. 

    Disappointed in Dropbox on this one. 🙃

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      Hey notfunnotworthit - thanks for flagging this with us.

      Could you share your ticket ID for your chat interaction(s) with us so that we can look it up in our system?

      As for your files that are stored in Dropbox, indeed they'd still be there even if you downgrade your account temporarily at some point. 

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