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MMRC1's avatar
MMRC1
New member | Level 2
4 months ago

I can't figure out what Dropbox account my bank charges are related to.

I have a charge apparently from Dropbox on my bank statement.  As far as I know I have not requested any paid services from them,  I do not know the account supposedly attached to this charge. Am very frustrated with inability to have a phone contact to sort this out.

Billing
Payments
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey MMRC1, let’s have a look into this. 

     

    If you check your bank statement again, is there any mention of iTunes/Google Play next to your Dropbox charges? 

     

    If not, and you can see a 12-digit transaction ID, please insert it in the field given here.

     

    Let me know what you find.

    • MMRC1's avatar
      MMRC1
      New member | Level 2
      4 months ago

      none of things, this account set-up only to try to get info, could be another account MMRC but I don't know how to get to it.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Do you have any other email addresses that could be linked to a paid Dropbox subscription? If yes, you can check their inbox/spam folder to make sure there are no emails from Dropbox there confirming an upgrade.

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