You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AE2024's avatar
AE2024
New member | Level 2
5 months ago

I have an unknown charge from Dropbox

I have a transaction on the bank for £95.88 taken on the 24/06/24 I am unable to find what this payment is for.   Please can someone help me. 
Billing
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
AE2024 wrote:

I have a transaction on the bank for £95.88 taken on the 24/06/24 I am unable to find what this payment is for.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!