We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
9 months ago

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
Billing
Payments
  • Nancy's avatar
    Nancy
    9 months ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

BlueSeaSandGirl's avatar
BlueSeaSandGirl
New member | Level 2
6 months ago

I'm being charged $13.20 every month for dropbox.  I want to keep my subscription but I want to change my credit card.  when I log into my account, it says I have a basic plan and no statements.  I'm not sure if this is the account that is charging me or not.  I do have another account and that one also says i'm not being charged money yet the money keeps coming out of the wrong credit card.  There is no way to speak to customer service unless you pay.  I do pay!!  I just can't figure out where its coming from.  does someone have a phone number to get help for paying customers?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    BlueSeaSandGirl wrote:

    I'm being charged $13.20 every month for dropbox. ... I just can't figure out where its coming from.

    Use the credit card charge lookup tool to identify the account you're being charged for.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!