You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I paid for a 2TB plan, but I still have a Basic subscription. I'm afraid my account might close.
I pay for 2 TBytes space but my account says that I have "Basic" subscription. I keep getting e-mails saying that I am out of space though I am far from that. In April 2024 Dropbox withdrew 130 USD from my bank account. But in "Billing" there is no credit card information and it's impossible to add a new one. There is a total mess in Dropbox administration I am afraid that Dropbox will close my account, because my credit card soon expires. How can I change the account information to the correct information?
- Mark
Super User II
That means you are logged in to the wrong account - you are paying for a different account to have the quota. You need to log out of the free one and in to the paid one and move the data around.
https://help.dropbox.com/billing/find-credit-card-charge may help you identify which account email you used 🙂
