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Forum Discussion
I paid for Dropbox Plus, but my account hasn't been upgraded
Hello,
Today, I purchased the Dropbox Plus subscription.
I paid 119,88 euro for a year, but I did not get the Dropbox Plus update.
Also, I have not received an email about my payment.
Do you ...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this here, Sana Ansari!
Did you upgrade your Dropbox account from our website, or your iTunes/Google Play account?
Did you also check your email address’s spam folder, and there’s no confirmation there?
If not, I’d suggest having a look at any other email address you may have, in case you’ve accidentally upgraded the wrong Dropbox account.
Let me know what you find, and we'll go from there.
Hello Nancy,
Thanks for your quick reply.
I upgraded the account through your website.
No, there is no email in spam folder and I am sure I did not upgrade other accounts. This is the only account I have.
Is there any other way that you could help me?
Kind regards,
Sana
- Walter
Hi there Sana Ansari - sorry to jump in here, but would it be OK if we reached out via email to have a further look internally?
- Walter
Thanks for the cooperation Sana Ansari - I've just sent an email to the email address that's connected to your Community profile to investigate further, so please have a look at your inbox and we'll take it from there.
