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Forum Discussion
I paid for Dropbox Plus, but my account hasn't been upgraded
Hello,
Today, I purchased the Dropbox Plus subscription.
I paid 119,88 euro for a year, but I did not get the Dropbox Plus update.
Also, I have not received an email about my payment.
Do you ...
Hello Nancy,
Thanks for your quick reply.
I upgraded the account through your website.
No, there is no email in spam folder and I am sure I did not upgrade other accounts. This is the only account I have.
Is there any other way that you could help me?
Kind regards,
Sana
Walter
Dropbox Staff
Dropbox StaffHi there Sana Ansari - sorry to jump in here, but would it be OK if we reached out via email to have a further look internally?
- Walter
Thanks for the cooperation Sana Ansari - I've just sent an email to the email address that's connected to your Community profile to investigate further, so please have a look at your inbox and we'll take it from there.
